Return Policy
At Bannhuff London, we want you to love your purchase. If for any reason you are not completely satisfied, our return policy allows you to shop with confidence.
1. Eligibility for Returns
- Returns are accepted within 30 days of the delivery date.
- Items must be unused, unworn, unwashed, and in original condition with tags and packaging intact.
- Proof of purchase (such as order confirmation or receipt) is required.
2. Non-Returnable Items
The following items cannot be returned:
- Customized or personalized products
- Gift cards
- Items marked as Final Sale
3. Return Process
- To initiate a return, please contact:info@bannhuff.com with your order details.
- Once approved, you will receive instructions on how to ship the item back.
- Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
4. Refunds
- Once your return is received and inspected, we will notify you of approval or rejection.
- Approved refunds will be issued to your original payment method (PayPal or credit card) within a reasonable timeframe.
- Original shipping charges are non-refundable.
5. Exchanges
- We replace items only if they are defective or damaged.
- To request an exchange, contact: info@bannhuff.com
6. International Returns
- International customers may return eligible products within the same 30-day timeframe.
- Customs duties, import taxes, and original shipping charges are non-refundable.